What We Do
CX Management
Telentus is founded on building a performance based customer experience strategy and execute it with robust solutions synergized by experience and vigor. At Telentus, we strive to excel in one stop solution for multi magnitude businesses.
Customer Experience strategy and Benchmarking
Digital transformation
Service Cost leadership
Service Growth Strategy
Global Talent and Social responsibility
Global hiring of talents or hiring beyond borders in a new normal. At Telentus, we cultivate diversification of the workforce by including global talents with a wider range of experinces
Multilingual voice and non voice services
Multilingual back-office services
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Smart Omni channel & Cyber security
Customer system analysis and integration
Deploying true omni channel experience
Cyber Security Solutions
Customer data analytics and VOC
Telentus DNA
Our Promise
Mission
We promote equal opportunity and diversity
Integrity and keeping commitments is our foundation!
We welcome failures as keys to success “Failure brings character and humbles us!”
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Latest News
Benefits of outsourcing
An important benefit of outsourcing is the improvement of the customer experience. By partnering with a professional and experienced third-party provider, companies can ensure that their customers receive top-notch support 24/7. This can help to build customer loyalty...
Some facts and figures, case studies/ real life scenarios
During the 80s and 90s, companies initated establishing dedicated telephone numbers, where ustomers could call and avail their services. While the term “call center” did not get traction on until the 1990s, many businesses already had their internal customer service...
What is inbound call center and how outsourcing works
An Inbound call center receives incoming calls from existing clients or customers or subscribers. Customer service associates and support teams such as QA, Training and analytics are responsible to attend and monitor the requests of the callers. One of the major...